To demonstrate the high standards of craftsmanship, We at The Bed Corp grant a guarantee of quality within the period stipulated on the label. Products that DO NOT contain a label, DO NOT carry a Guarantee.

Should any imperfections due to faulty materials or workmanship become apparent in the mattress, within the guarantee period from date of purchase, the company will make this good without charge but Excluding of Cartage.This Warranty applies to the original purchaser, and cannot be transferred.Claims should be made in writing via e-mail, post, or fax together with this guarantee slip and your invoiceThe Bed Corp reserves the right to substitute alternate fabrics if the original is no longer available and cannot undertake to match other items not under complaint.The guarantee is not extended to goods which have been damaged through unreasonable or improper use, in soiled or unsanitary condition.Where mattresses are used on firm – top bases other than those supplied by Brothers, must be of an appropriate quality of construction compatible with the Bed Corp Standards. The mattress may not be used on a sprung soft – top base. In the case of slatted bases, the gaps may not exceed 50mm and a mattress pad or board placed between the mattress and the slats is strongly recommended. Failure to comply with these requirements will render the guarantee invalid.

Difference between a Guarantee & Warranty

Simply put, a Guarantee covers all costs of repair within the guarantee period, excluding cartage. A Warranty works on a proportional basis, where the costs are shared between the purchaser and the manufacturer on a pro rata basis – the division of these costs is dependent on the period lapsed by the time a warranty claim is raised. Please note that you Warranty runs concurrently with the guarantee.

What is not covered by your service Warranty

The guarantee is not extended to goods which have been damaged through unreasonable or improper use, in soiled or unsanitary condition. Body impressions of up to 40mm are not covered by the guarantee or warranty as they form part of the normal settling process of your mattress. Cartage and insurance is not covered by your Warranty.